Product-Related Questions:
Our LED light sources have an impressive 50,000-hour lifespan, and the marine-grade brass construction ensures the lights will remain durable for many years, even in harsh outdoor conditions.
Not at all! Our products are designed for simple DIY installation, with most lights being installed in 30 minutes or less. The included instructions make the process straightforward, even for those with minimal experience.
Yes, all Nowwdii lights are IP66-rated, meaning they are fully resistant to water, dust, and extreme weather, making them perfect for outdoor use, regardless of the climate.
Shipping & Return-Related Questions:
- Returning your order is easy! If you're not completely satisfied with your purchase, you can return it within 30 days of delivery.
To initiate the return process:
- Contact Customer Service: Send an email to support@nowwdii.com with your order details.
- Provide Order Number: Include your order number and the product(s) you wish to return.
- Return Instructions: Our customer service team will send you step-by-step instructions on how to return the item.
- Pack the Product: Ensure the product is securely packed in its original packaging.
- Refund or Exchange: Once we receive the returned item and verify its condition, we will process your refund, exchange, or store credit promptly.
Please note that shipping costs for returns are the responsibility of the customer, unless the product is damaged or defective.
If your light arrives damaged, please contact our customer service team immediately and provide photos of the damage. We will gladly replace or refund the damaged item at no extra charge.
We process orders quickly, so we recommend reaching out to our customer service team as soon as possible if you need to make changes. If the order hasn't been shipped yet, we'll do our best to accommodate your request.
After your order has shipped, you will receive an email with a tracking number. You can use this to track your package's real-time status on the carrier's website.
Compatibility with Outdoor Spaces:
Yes! Nowwdii lights are built with marine-grade brass and are IP66-rated for water resistance, meaning they can withstand various weather conditions including rain, snow, wind, and storms. They are perfect for year-round use, regardless of climate.
Absolutely! Our lights are designed to be flexible and adaptable, suitable for a range of garden and patio sizes. You can choose from different styles and combine them to create the perfect lighting setup for your outdoor space.
Warranty & Returns:
All Nowwdii products come with a Lifetime warranty covering manufacturing defects, material issues, and performance failures under normal use. For more details, please check our Warranty Policy.
If you are not satisfied with your purchase, you can return or exchange it within 30 days of delivery. Please check our Return & Exchange Policy for the full process.
