Shipping policy

This policy aims to clarify how we handle order shipments, the express services we use, estimated delivery times, and related costs. Please read carefully before submitting your order.

1.Order Processing Timeline

Order processing time begins after successful payment confirmation.Orders received on business days will be processed within 1 business day. Orders received on weekends or public holidays will be processed starting on the next business day at the latest.

Factors affecting processing:

(1) Custom/pre-sale items may require additional processing days.
(2) Inventory shortages may cause delays (email notification will be sent).
(3) Public holidays and peak promotional periods may lead to extended processing times.

 

2. Delivery Destinations

Currently serving the contiguous United States only.

 

3. Shipping Methods & Delivery Estimates

We offer free standard shipping services using the following partner express carriers (such as Amazon Ground, USPS Ground, Uniuni Ground, FedEx, etc.).

Estimated delivery: 2-7 business days after shipment.

Important Notes:The times mentioned above are estimated delivery times and are not guaranteed promises. Delivery timelines may be delayed due to factors such as: weather, public holidays, peak shipping seasons, force majeure events, remote delivery addresses, or inaccurate information.

4. Package Tracking

Tracking numbers are emailed upon shipment. Monitor delivery progress via:

(1) Your [Nowwdii] account dashboard

(2) Direct carrier tracking portals 

 

5. Address Requirements

(1) Importance of Address Accuracy: When placing your order, please ensure you provide the accurate and complete recipient name, detailed address (including province/state, city, district, street name and house/building number), and a valid contact phone number. An incomplete or incorrect address may cause delivery delays, failures, additional charges, or even package loss.

(2) Modifying Address: If you need to modify the delivery address before your order processing is completed, please contact us as soon as possible at: [support@nowwdii.com]. Once an order has been shipped, we cannot guarantee that an address change request will be successfully processed.

 

6. Troubleshooting Delivery Issues

First step: Check carrier tracking with provided number

Contact support immediately if:

(1) Tracking information does not update for an extended period

(2) Status shows "Delivered" but not received

(3) Visible package damage during transit(Photograph package condition upon arrival)

(4) Record unboxing video for high-value items

Loss/damage due to our error or carrier's fault: We'll assist with refunds, replacements, or claims (proof required).Issues from incorrect address or failed delivery attempts: Buyer assumes all associated costs

or if the package is visibly damaged or or lost during transit.

For damaged exteriors: Inspect before signing; report content issues within 24 hours of receipt.

 

7.Contact Customer Support

Support Email: support@nowwdii.com
Hours: Mon-Fri 9AM-5PM EST (excluding US federal holidays)

Response time: Within 24 business hours