Herit Glow Nook Spotlight (Large)

This policy aims to clarify how we handle order shipments, the express services we use, estimated delivery times, and related costs. Please read carefully before submitting your order.

1. Order Processing Timeline

Order processing time begins after successful payment confirmation.Orders received on business days will be processed within 1 business day. Orders received on weekends or public holidays will be processed starting on the next business day at the latest.

Factors affecting processing:

(1) Custom/pre-sale items may require additional processing days.

(2) Inventory shortages may cause delays (email notification will be sent).

(3) Public holidays and peak promotional periods may lead to extended processing times.

2. Delivery Destinations

Currently serving the contiguous United States only.

3. Shipping Methods & Delivery Estimates

We offer free standard shipping services using the following partner express carriers (such as Amazon Ground, USPS Ground, Uniuni Ground, FedEx, etc.).

Estimated delivery: 2-7 business days after shipment.

Important Notes:The times mentioned above are estimated delivery times and are not guaranteed promises. Delivery timelines may be delayed due to factors such as: weather, public holidays, peak shipping seasons, force majeure events, remote delivery addresses, or inaccurate information.

4. Package Tracking

Tracking numbers are emailed upon shipment. Monitor delivery progress via:

(1) Your [Nowwdii] account dashboard

(2) Direct carrier tracking portals 

5. Address Requirements

(1) Importance of Address Accuracy: When placing your order, please ensure you provide the accurate and complete recipient name, detailed address (including province/state, city, district, street name and house/building number), and a valid contact phone number. An incomplete or incorrect address may cause delivery delays, failures, additional charges, or even package loss.

(2) Modifying Address: If you need to modify the delivery address before your order processing is completed, please contact us as soon as possible at: [support@nowwdii.com]. Once an order has been shipped, we cannot guarantee that an address change request will be successfully processed.

6. Troubleshooting Delivery Issues

 First step: Check carrier tracking with provided number

 Contact support immediately if:

 (1) Tracking information does not update for an extended period

 (2) Status shows "Delivered" but not received

 (3) Visible package damage during transit(Photograph package condition upon arrival)

 (4) Record unboxing video for high-value items

 Loss/damage due to our error or carrier's fault: We'll assist with refunds, replacements, or claims (proof required).Issues from incorrect address or failed delivery attempts: Buyer assumes all associated costs or if the package is visibly damaged or or lost during transit.

For damaged exteriors: Inspect before signing; report content issues within 24 hours of receipt.

 7. Contact Customer Support

Support Email: support@nowwdii.com

Hours: Mon-Fri 9AM-5PM EST (excluding US federal holidays)

Response time: Within 24 business hours

We have full confidence in the quality and durability of our products. Therefore, every Nowwdii outdoor light fixture comes with a Lifetime warranty, so you can enjoy reliable lighting without worry.

Our Lifetime warranty covers manufacturing defects to ensure your lights perform excellently under normal use. If there are any issues related to materials or craftsmanship, we will provide a replacement or resolution free of charge.

Warranty Coverage:

• Material & Craftsmanship Defects: If there is a manufacturing issue, we will provide a free repair or replacement.

• Corrosion Resistance: Our products are made of marine-grade brass to withstand extreme weather conditions. If any corrosion or weather damage occurs during the warranty period, we will assist you.

• Light Source Performance: LED light sources are designed to last for a long time. If there is any failure within the warranty period, we will provide a replacement.

Warranty Exclusions:

• Damage Caused by User Negligence: Such as drops, scratches, or damage caused by improper use.

• Natural Disasters: Damage caused by storms, earthquakes, or extreme weather events.

• Installation Issues: Damage due to improper installation or non-professional assembly.

• Normal Wear and Tear: For example, natural light source dimming or minor surface discoloration or wear due to prolonged outdoor exposure.

Warranty Claim Process:

1. Contact Us: Get in touch with our customer service team via our website or email.

2. Provide Proof of Purchase: Submit your order number or invoice to verify the purchase details.

3. Describe the Issue: Provide a detailed explanation of the problem with the product.

4. Assessment & Resolution: Once we receive your claim, we will assess the issue and offer a repair or replacement solution.

Company & Contact Information:

• Customer Service Email: support@nowwdii.com

• Company Name: BOOMMAI USA INC

• Company Address: 100 N Howard St STE R, Spokane, WA 99201

We understand the importance of outdoor lighting for your home and are committed to providing you with high-quality, durable products that will last for years to come.